Coronavirus (COVID-19) Alert

The Human Resources Administration (HRA) is trying to eliminate, whenever possible, the need for clients to come into their offices.

You can use the ACCESS HRA website or the ACCESS HRA Mobile App from anywhere and at any time to submit requests to HRA.

Submitting an Application

You can apply for Emergency One-Time Assistance using the ACCESS HRA website or the ACCESS HRA Mobile App. HRA will call you for your application eligibility interview. No in-person interview appointments are necessary. 

Get more information about COVID-19 and your HRA benefits.

Keep Your Information Up-to-Date

Use the ACCESS HRA website or the ACCESS HRA Mobile App to view your case information and update your contact information. It's very important that HRA has your current contact information.

HRA Locations  

The number of HRA Centers and Offices open to the public has been reduced. Please only visit an HRA Center or Office if your needs cannot be met online or by phone. Hours and locations may change.  Visit the HRA Center Locations website for more information.

EBT Cards

Applicants who have been approved for benefits will receive an EBT card in the mail. If your EBT card has not yet arrived, you can go to the Brooklyn OTC site for your permanent card, or one of seven open center locations for a temporary card that will have all benefits available until your EBT card arrives. Visit the HRA Center Locations website for more information.

Replacement EBT cards can only be sent via the mail or picked up at the Brooklyn OTC site.  For more information, visit the Electronic Benefit Transfer (EBT) Card page.

The "One Shot Deal" emergency assistance program helps people who can't meet an expense due to an unexpected situation or event.

Emergency assistance is provided for, but not limited to, the following situations:

  • Homelessness
  • Eviction or dispossess
  • Utility disconnection or pending shut off
  • Fire disaster
  • Domestic violence
  • Circumstances that affect the health and safety of the individual or family

You can learn more about the program.


Visit the ACCESS HRA website.

By Phone

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

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