You can get information about: 

  • Fares 
  • Routes
  • Schedules 
  • Stations 

You can also file a complaint or report lost or found property.

Online

Get information about the Staten Island Railway.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Sun - Sat: 6:00 AM - 10:00 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

  • Subway and local bus base fare is $2.75. Reduced fare is $1.35.
  • A single ride is $3 and is only sold at subway vending machines.
  • An Unlimited 7-Day MetroCard is $33. Reduced fare is $16.50.
  • An Unlimited 30-Day MetroCard is $127. Reduced fare is $63.50.
  • Express bus fare is $6.75. Reduced fare for off-peak hours only is $3.25.
  • Paratransit or Access-A-Ride fare is $2.75.

TransitChek

TransitChek is a pre-tax transit benefit program. If you want to enroll, contact your employer for details.

If you think you lost an item on a train, a bus, or in a subway station, talk to an MTA representative in the station booth closest to where you lost your property. If it was turned in, it will be at the booth until it is moved to the NYC Transit Lost Property Unit.

If you don’t find it, file a claim with the Lost Property Unit as soon as possible.

Online

Contact the Metropolitan Transportation Authority (MTA).

Visit the MTA's lost and found website.

By Phone

  • Agency: Metropolitan Transportation Authority
  • Division: New York City Transit Customer Service
  • Phone Number: 511
  • Business Hours: Sun - Sat: 6:00 AM - 10:00 PM
  • Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

In Person

Visit the Lost Property Unit in Manhattan at the 34th Street Penn Station subway stop on the lower mezzanine.

It is open Monday, Tuesday, and Friday from 8 AM to 3:30 PM, and Wednesday and Thursday from 11 AM to 6:30 PM. It is closed on weekends and holidays.

You must show a driver’s license, automobile registration card, job ID, passport, or another form of valid identification to claim your property.