- Agency: Metropolitan Transportation Authority
- Division: New York City Transit Customer Service
- Phone Number: 511
- Business Hours: Sun - Sat: 6:00 AM - 10:00 PM
- Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.
Visit the Lost Property Unit in Manhattan at the 34th Street Penn Station subway stop on the lower mezzanine.
It is open Monday, Tuesday, and Friday from 8 AM to 3:30 PM, and Wednesday and Thursday from 11 AM to 6:30 PM. It is closed on weekends and holidays.
You must show a driver’s license, automobile registration card, job ID, passport, or another form of valid identification to claim your property.