Need something else?

You can file an overcharge complaint about a business in New York City. An overcharge is when the business posts one price and charges you a different price.

To file a complaint about overcharging by street or food cart vendors, you must provide:

  • The vendor's Consumer Affairs or Health license number
  • A receipt

The City does not set prices. You must beware and shop around for the best prices.

Report an overcharge by a/n:

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

If you suspect fraud or deceptive practices by businesses who provide inspection, sampling, cleaning or disinfection services for cooling towers, you may file a complaint with the New York State Office of the Attorney General. You can make a complaint online.

Use the Consumer Frauds Bureau Online Complaint Form.

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer Affairs can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.


Learn how to file a complaint for a business outside of NYC.

By Phone

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 231-2400
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2449
  • Business Hours: Monday - Friday: 9 AM - 5 PM