You can file a complaint about fraud or deceptive practices by retail stores in New York City.

Complaints include: 

  • False advertising 
  • Overcharging 
  • Refusing an exchange, return, or refund 
  • Selling damaged or defective goods 
  • Failing to deliver goods or services 
  • Failing to post prices or provide a complete receipt 
  • Providing an illegal receipt 
  • Failing to post credit card limitations 
  • Failing to provide layaway terms or ID requirements 
  • Selling prohibited items, such as box cutters, etching acid, tobacco products, or laser pointers to minors 
  • Selling toy (fake) guns that are not brightly colored 

You need a receipt or a copy of any misleading or deceptive advertisement to file a complaint. 

If a business has any kind of restriction on the use of a credit card, such as requiring a minimum purchase amount to use one, the store must clearly post the policy near the register and the front entrance, as well as in any ads that say the business accepts credit cards.

The Department of Consumer Affairs (DCA) does not take complaints about bed bugs.

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer Affairs can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.

Online

File a complaint with your federal or local government.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2449
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 231-2400
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM