You can file sales or contract complaints against cell phone stores in New York City, including complaints about:

  • Purchase of a cell phone
  • False advertising related to the purchase of a cell phone
  • Contractual disputes
  • Unlicensed electronics store selling cell phones

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.