You can make a complaint about businesses that wash, dry, starch, or iron clothes, household linens, or other washable fabrics for the public or that operate a public self-service laundromat with automatic or coin-operated machines.

You can make a complaint about:

  • Unlicensed activity
  • Inaccurate scales
  • Unstaffed laundromats that fail to post required signage with the business name and telephone number for complaints
  • Licensed laundromats that lose or damage your property
  • Businesses that charge men and women different prices for the same service

The Department of Consumer Affairs will not accept complaints about:

  • Lost or damaged items that you washed using automatic or coin-operated machines
  • Sanitation problems

Laundromats can set prices, such as charges for hot water usage, but must disclose them. You must beware and shop around for the best prices.

Call 311 for assistance.

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer Affairs can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.


Learn how to file a complaint for a business outside of NYC.

By Phone

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