You can file a complaint about home heating oil businesses in New York City.

Complaints can include: 

  • Illegal credit terms
  • Improper contracts and contract disputes
  • Improper receipts
  • Incomplete oil delivery
  • Missing or expired Department of Consumer Affairs (DCA) seal

Home heating oil dealers that serve New York City residents cannot impose credit terms more strict than those in effect during the 1978-79 heating season, unless the dealer can show that their supplier or creditor has imposed similar restrictions.

DCA inspects home heating oil delivery trucks to confirm the accuracy of the truck's meters and air eliminator devices to ensure that consumers are not charged for oil they did not receive. After an inspection, DCA places an official seal on the meter and a sticker on the back of the truck to indicate it passed inspection.

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer Affairs can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.

Online

File a complaint with your federal or local government.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2449
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 231-2400
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM