Gas Station Complaint

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You can file a complaint about purchases at gas stations in New York City.

Complaints may include:

  • Water in gasoline
  • Differences between stated price per gallon versus the actual price charged per gallon
  • Mislabeling of unleaded gasoline

The Department of Consumer Affairs (DCA) does not set prices at the pump and will not accept complaints about increases in gas prices.

Call 311 for assistance.

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

If you have questions or complaints about New York City gas stations charging more per gallon for payment by credit card, contact the New York State Attorney General.

  • Agency: New York State Attorney General
  • Division: Consumer Protection Unit
  • Phone Number: (212) 416-8300
  • Business Hours: Monday - Friday: 9 AM - 5 PM

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer Affairs can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.

Online

Learn how to file a complaint for a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2449
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 231-2400
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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