Goods or Services Not Delivered

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Need something else?

You can file a complaint about a business in New York City that fails to deliver goods or services. 

Report non-delivery of goods or services from a:

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The United States Postal Service accepts complaints about the U.S. Post Office failing to deliver goods or services.

Online

Contact the United States Postal Service (USPS).

By Phone

  • Agency: United States Postal Service
  • Division: United States Postal Service Hotline
  • Phone Number: (800) 275-8777
  • Business Hours: Monday - Friday: 8 AM - 8:30 PM; Saturday: 8 AM - 6 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. Additional languages are available through a staff person.

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

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