Public Event Seating Complaint

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You can report a ticket seller that does not provide seating information for an event in New York City.

Ticket sellers for sporting or entertainment events must:

  • Post a seating diagram or a sign stating a diagram is available
  • Provide information on the ticket about the view if the seller offers obstructed-view seats
  • Provide information about the number of seating levels in the event space, as well as the level of the customer's seat when the business sells tickets by telephone

Call 311 for assistance.

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The New York City Department of Consumer Affairs can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.

Online

Learn how to file a complaint for a business outside of NYC.

By Phone

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