Coronavirus (COVID-19) Alert
The following change is in effect for the duration of the Coronavirus emergency:
- The hours of operation for the location where clients can get an Electronic Benefit Card (EBT) are now Monday - Friday: 8:30 AM to 5 PM, except City holidays.
Please note that the Manhattan location has permanently closed.
Applicants who have been approved for benefits will receive an EBT card in the mail. If your EBT card has not yet arrived, you can go to the Brooklyn Over-the-Counter (OTC) site for your permanent card, or one of seven open center locations for a temporary card that will have all benefits available until your EBT card arrives. Visit the HRA Center Locations website for more information.
Replacement EBT cards can only be sent via the mail or picked up at the Brooklyn OTC site.
If your Electronic Benefit Transfer (EBT) card for Cash Assistance or SNAP is lost, stolen, or defective, you can get a replacement.
Online
Visit the ConnectEBT website.
By Phone
In Person
The Brooklyn Over-the-Counter (OTC) site, located at 227 Schermerhorn Street.
If you cannot wait to receive your EBT card in the mail, visit one of the following locations for a temporary card that will have all benefits available until your EBT card arrives. Your valid photo ID is required to receive a temporary card.
300 Canal Place
Bronx, NY 10451
1910 Monterey Avenue
Bronx, NY 10457
505 Clermont Avenue
Brooklyn, NY 11238
3050 West 21st Street
Brooklyn, NY 11224
12 West 14th Street
New York, NY 10011
32-20 Northern Blvd
Long Island City, NY 11101
201 Bay Street
Staten Island, NY 10301
What Happens Next
If you make your request online or by phone it will take from 7 to 10 business days for you to get your replacement card. Replacement cards can only be mailed to the address on record.
