CCR: Once you’re finished helping the customer, please offer the Disability Access Survey. Read to the customer: “We work to make our organization accessible for all. NYC311 is offering the Disability Access Survey. If you'd like to participate, I can help you set that up.” If the customer says yes, click the link below. The customer can choose how they will receive the survey. Sign up for the Disability Access Survey. |
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Tell us how accessible NYC311 is for you!
Thank you for visiting our site. We’re offering a survey on our Disability Access. Our goal is to ensure that NYC311 is easily accessible for all.
It usually takes just a few minutes. Click here to take the Disability Access Survey.
Coronavirus (COVID-19) Alert
Access-A-Ride services continue to operate. However, if you are not traveling for essential business or essential personal business, please stay home and do not use paratransit services at this time.
For your safety and the drivers safety, to maximize social distancing, collection of fare payment for Access-A-Ride trips is temporarily suspended at this time for COVID-19 precautions.
STG
Access-A-Ride provides transportation for people with disabilities whose disability prevents their use of accessible mass transit, public bus, or subway service for some or all trips. Access-A-Ride is operated by private carriers under contract to the City.
The current fare for Paratransit/Access-A-Ride is $2.75.
You can get eligibility, fare, trip scheduling, and all other service information for Access-A-Ride. You can also request assistance with lost or found property, or make a complaint about Access-A-Ride.
If you would like help with filling out an application you can call Access-A-Ride to speak with an agent. Information about the application process is also available online.
Online
Get more information about Access-A-Ride.
Make a comment or complaint about Access-A-Ride.
By Phone
- Agency: Metropolitan Transportation Authority
- Division: Access-A-Ride
- Phone Number: (718) 393-4999
- Business Hours: Daily: 7 AM - 5 PM
- Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. If you get a busy signal, call (877) 337-2017.
