You can make a complaint against a Sanitation worker or vehicle for the following:

  • Physical altercation
  • Verbal altercation or exchanges (including: use of foul language, service refusal)
  • Speeding
  • Hazardous operation of a vehicle
  • Idling vehicles and vehicles blocking traffic for more than 15 minutes (excluding snow operations and drills)
  • Lewd behavior
  • Urinating in public

No action will be taken for anonymous complaints.

In order to file a complaint, there must be direct observation of the issue.

Call 311 to report the problem.

You can make a complaint about chronic missed collection.

Call 311 for assistance.

Night Collections

During the winter months, there is at least one crew in each district doing regular collections overnight so that there is always staff available if a snow or ice condition arises.

Snow Plow Operator Complaints

You cannot report plowed snow that is blocking driveways or parked cars.

Snow Thrown Into Street By a Sanitation Worker

Complaints are not accepted against Sanitation workers throwing snow into the street.

When temperatures are above freezing and are expected to be above freezing for a period of time, Sanitation crews may be engaged in scattering operations to breakdown piles and encourage melting. Sanitation equipment is used to break the snow down further so it is not a driving hazard.

Vehicles Idling or Blocking Streets Before or During Snow

As a normal part of snow preparation, Sanitation vehicles may be parked in strategic locations before a storm. They may also block traffic during snow piling and hauling operations.

Complaints are not accepted for these vehicles being parked before the start of a snow event, or for blocking traffic during snow operations. You also cannot make a complaint about these vehicles during a snow drill.

Further, the City does not accept complaints for cars, driveways, or sidewalks blocked by plowing.