Call 911
Call 911 to report someone in medical distress or any other immediate danger.

Need something else?

You can get information and treatment referrals for people addicted to drugs or alcohol.

You can also make a complaint about a drug or alcohol rehabilitation program.

NYC Well is a free, confidential hotline for anyone seeking help for substance abuse issues, including people who are addicted to heroin, prescription pain relievers, or other drugs. 

You can get information and referrals for: 

  • Counseling 
  • Therapy 
  • Safe drug use 
  • Anger management 
  • Buprenorphine prescriptions

You can also get information about how and where to get medication (methadone and buprenorphine) to treat opioid dependence. Client information is confidential.

Learn more about NYC Well.

Get information about treatment for heroin or prescription opioid abuse or misuse.

Narcotics Anonymous

People who are addicted to drugs can also get help by attending meetings of the non-profit group Narcotics Anonymous (NA).

Online

Find a Narcotics Anonymous meeting in New York.

By Phone

  • Agency: Narcotics Anonymous Greater New York Region
  • Phone Number: (212) 929-6262
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM

You can get referrals for needle exchange programs where used syringe needles can be exchanged for clean ones.

There is no out-of-pocket expense. Client information is kept confidential.

Call 311 for assistance by phone.

NYC Well is a free, confidential hotline for anyone seeking help for alcohol abuse issues.

You can get information and referrals for:

  • Counseling 
  • Therapy 
  • Anger management

Learn more about NYC Well.

You can make a complaint about the quality of care or services provided by a drug or alcohol rehabilitation program located in New York State. The State will investigate complaints that cannot be resolved directly by the drug or alcohol rehab facility.

If you have concerns about your drug or alcohol rehabilitation program, talk with your counselor. Most problems can and should be resolved with your counselor. If your counselor cannot help, speak to a supervisor or the program director.

If you still need assistance, the State's Patient Advocacy Services can assist you.

Learn more about patient rights.

  • Agency: New York State Office of Alcoholism and Substance Abuse Services
  • Division: Patient Advocacy Services
  • Phone Number: (800) 553-5790
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM