Businesses in the City that sell consumer goods and services must post a sign with their refund policy near the register where customers can easily read it.

The sign must explain all conditions or limitations on getting a refund or exchange such as whether the store charges restocking fees, requires a receipt, has time limits on returns, or gives refunds in cash, credit, or store credit only.

If no refund policy is posted, you can return any unused item within 30 days, and the business must give you the choice of cash or credit.

You can request a flyer from the New York City Department of Consumer Affairs (DCA) that provides more information about New York City businesses and refund policies.

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By Mail

Call 311 to request a paper copy.