Coronavirus (COVID-19) Resources and Support

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See our City Life page for information about closures, business reopening, and social distancing.

See our Health and Safety page for information about COVID-19 symptoms, prevention, and testing.

You can find programs and services that can help you make ends meet, find ways to cope, and support others during the coronavirus (COVID-19) pandemic.

Businesses

If you're a business owner, visit the Coronavirus (COVID-19) and Businesses page to learn about:

  • What you need to know as you prepare to reopen your business
  • How to comply with mandatory health and safety guidelines
  • Protecting your employees and customers
  • Financial resources and supplies

Workers

If you're a worker, visit the Coronavirus (COVID-19) and Workers page to learn about:

  • What you need to know about businesses reopening
  • Workers' rights and workplace rules
  • Health and safety guidelines
  • Documentation needed to return to work
  • Financial resources and essential worker benefits

COVID-19 Worker Symptoms Screening

New York State (NYS) requires employers to screen employees for COVID-19 symptoms before the employee can enter the workplace each day and maintain documentation of health screenings. 

To learn more, go to the Coronavirus (COVID-19) Worker Symptoms Screening page.

Price Gouging

Price gouging is illegal for any personal or household good or any service that is needed to prevent or limit the spread of or treat the new coronavirus (COVID-19).

Examples include:

  • Cleaning products
  • Disinfectants (wipes, liquids, sprays)
  • Face masks
  • Hand sanitizer
  • Medicines

Learn more and file a complaint on the Overcharge page.

Discrimination

It is illegal for business owners or staff at places of public accommodations (e.g. grocery stores, medical facilities, restaurants, among others) to kick you out, refuse to serve you, or otherwise treat you less well than other customers because of fears or stigma around COVID-19. This includes harassment or discrimination on the basis of actual or perceived race, national origin, disability, or other protected classes.

If you believe you have been discriminated against, you can report it to the NYC Commission on Human Rights.

Learn more on the Discrimination page.

Child Care

Child care is available for health care providers, first responders, key transit workers, and other personnel who are critical to the COVID-19 response effort in New York City.

Child care is also available for essential staff of:

  • Grocery stores
  • Pharmacies
  • Residential and commercial buildings
  • Restaurants/food delivery
  • Utility companies
  • Staten Island Ferry and NYC Ferry
  • Department of Health and Mental Hygiene
  • Department of Environmental Protection
  • Department of Probation

At Regional Enrichment Centers (RECs), Department of Education staff provide children meals, remote learning, and activities to allow frontline workers to continue to serve the City during this health emergency. REC locations include early childcare centers and K–12 sites and will be available in every school district.

If you think you may be eligible to send your child to a REC, please complete the online survey.

Learn more about RECs and complete the survey.

Domestic and Gender-Based Violence

Anyone can experience abuse regardless of:

  • Age
  • Sexual orientation
  • Gender identity
  • Ethnicity
  • Social group

If you are experiencing abuse, you can get help with safety planning, referrals, and connections to emergency housing. Learn more and find help on the Domestic Violence page.

Unemployment

If you have lost your job, you can claim unemployment insurance benefits.

New York State is waiving the 7-day waiting period for unemployment insurance benefits for people who are out of work due to coronavirus closures or quarantines.

To learn more and apply for benefits, visit the Unemployment Insurance page.

Cash and Expenses

Public Assistance

Eligible families may receive up to 60 months of federally funded cash assistance under the Temporary Aid to Needy Families Program (TANF).

Single individuals without children and families who have already received cash assistance for 60 months may receive benefits under the New York State Safety Net Program.

Learn how to apply on the Public Assistance or Welfare page.

Emergency Cash Assistance

The "One Shot Deal" emergency assistance program helps people who can't meet an expense due to an unexpected situation or event. You may be eligible for an emergency cash grant. For more information, visit the One Shot Deal page.

If you already receive Cash Assistance, you can apply for a Special Grant using ACCESS HRA.

COVID-19 Pandemic Electronic Benefit Transfer (P-EBT)

As part of the Families First Coronavirus Response Act of 2020, the State Office of Temporary and Disability Assistance (OTDA) will be administering payments of P-EBT food benefits to households with children who would have received free or reduced-price school meals under the National School Lunch Act.

All children receiving free or reduced-price school lunches are eligible to receive P-EBT food benefits for the days their school was closed due to COVID-19. This includes all NYC public school students and many private and Charter school students. The benefit applies regardless of immigration status.

Benefits will first be made available for eligible children living in households that receive SNAP (Food Stamps) or Temporary Assistance (TA). Payments for SNAP or TA will begin in early June 2020. For families that do not receive SNAP or TA, benefits will be issued starting in late June and concluding in early August 2020.

$420 is the maximum amount of P-EBT benefits that one child could receive for the entire March through June period. There is no application needed to apply for benefits.

If your family:

  • Receives SNAP or TA, the benefit for each eligible child will be issued directly to the household’s existing EBT card.
  • Doesn't receive SNAP or TA, but does receive Medicaid, the benefit may be issued to your Medicaid Common Benefit Identification Card (CBIC) or to the CBIC of the oldest child in your household who has been certified for free or reduced-price school lunches.
  • Doesn't receive SNAP or TA, and if you don't already have an active EBT Card, one will be mailed to you so you may access your child/children’s P-EBT food benefits. A card will be issued and mailed in each school-aged child’s name, not a parent’s or guardian’s name.

Learn more about P-EBT food benefits.

For further questions, email OTDA at otda.sm.eisp.PEBT@otda.ny.gov.

Funeral Financial Assistance

Low-income City residents may be eligible for financial assistance to meet funeral expenses for a family member who passed away. Learn more on the Funeral Financial Assistance page.

Stimulus Payment

Under the Coronavirus Aid, Relief, and Economic Security (CARES) Act, eligible individuals and families will receive Economic Impact Payments (stimulus payments) of up to $1,200 (for single filers) and $2,400 (for married couples filing jointly) plus an additional $500 for each dependent child under age 17.

To be eligible:

  • You must be a U.S. citizen, permanent resident, or resident alien.
  • You must have a valid Social Security number (SSN).
  • You must have Adjusted Gross Income (AGI) in 2019 that is under $99,000 (single filer) and $198,000 (joint filers).
  • You cannot be claimed as a dependent on someone else’s tax return.

You will receive an automatic payment if you:

  • Filed your 2018 and/or 2019 tax return before April 13, 2020 and meet the income criteria.
  • Do not file a tax return but receive:
    • Veterans Affairs (VA) Compensation and Pension benefits
    • Social Security Administration (SSA) benefits (includes retirement and Social Security Disability Income)
    • Supplemental Security Income (SSI)
    • Railroad Retirement Board (RRB) benefits
    • Survivors benefits (VA, SSA, RRB)

If you filed your 2018 or 2019 taxes and included your banking information for direct deposit, the payment will be deposited in your bank account.

The deadline to submit banking information for direct deposit was Wednesday, May 13th. You can no longer request direct deposit. You will get payment by mail.

If you will not receive an automatic payment, you must take action by October 15, 2020 to receive your stimulus payment this year.

This may mean:

  • Filing a tax return OR
  • Registering for your payment as a “non-filer” on the Internal Revenue Service (IRS) website if you are not required to file a tax return because your income was too low:
    • Under $12,200 (single filer)
    • Under $24,400 (joint filers)

NYC Free Tax Prep can guide you.

Note: The income tax filing deadline was July 15, 2020. You can still file your tax return for free using NYC Free Tax Prep through October 15, 2020. If you owe the government money, be aware that late filing penalties apply.

Prepaid Debit Card

Some people will receive their Economic Impact Payment by prepaid debit card, instead of paper check. These Economic Impact Payment Cards arrive in a plain envelope from Money Network Cardholder Services. The Visa name will appear on the front of the card; the back of the card has the name of the issuing bank, MetaBank. The card will come with instructions on how to activate and use it. 

Those who receive Economic Impact Payment by prepaid debit card can do the following without any fees:

  • Make purchases online and at any retail location where Visa is accepted
  • Get cash from in-network ATMs
  • Transfer funds to their personal bank account
  • Check their card balance online, by mobile app, or by phone

Online

Read "What You Need to Know About Economic Impact Payments."

Learn more about Economic Impact Payment Cards.

Check the status of your stimulus payment.

By Phone

  • Agency: United States Department of the Treasury
  • Division: Economic Impact Payment Hotline
  • Phone Number: (800) 919-9835
  • Business Hours: Monday - Friday: 7 AM - 7 PM

Utilities

All utility companies have temporarily suspended gas, electric, and water shut-offs until further notice. Utility companies cannot shut off your service if your bill is unpaid, even if you received a shut-off notice that states your service will end.

You don't need to apply for Emergency Assistance (a One-Shot-Deal) if you are unable to pay your bill.

Low-income homeowners and renters can get help paying for utility and heating bills through the Home Energy Assistance Program (HEAP). Learn more on the Heat and Utility Bill Assistance page.

Financial Counseling

NYC Financial Empowerment Centers now provide free one-on-one professional, financial counseling over the phone. Counselors can provide financial guidance during COVID-19.

Learn more on the Financial Counseling page.

Free food is available to all New Yorkers in need.

  • Emergency Food sites can help you get food quickly.
  • Food Benefit Programs can help you buy groceries.
  • Food Delivery is available if you can’t go outside, have no one who can help you get food, and can’t afford delivery.

Emergency Food

You can pick up free meals or groceries at locations across the City.

Need more support? You can also sign up for public benefit programs, such as SNAP and Cash Assistance using ACCESS HRA.

Grab and Go Meals

Everyone can pick up three free meals Monday through Friday at locations across the City. You don’t need to register or show any ID or documents.

  • Children and families may pick up meals from 7:30 AM to 11:30 AM. Children don’t need to be present; parents or guardians can pick up meals for their kids.
  • Adults may pick up meals from 11:30 AM to 1:30 PM.
  • All three meals may be picked up at the same time.
  • The meals are grab-and-go; no dining space is available.

Vegetarian and halal options are available at all sites. Kosher meals are also available at select locations.

Pizza meal kits are also available. They can be cooked at home using an oven, microwave, or toaster oven.

You can find a list of locations online. You can also text "NYC FOOD" or "NYC COMIDA" along with your zip code to 877-877 to find a free meals location near you. Standard text messaging rates may apply.

Complaints

You can make a complaint about the Grab and Go Meal program.

Call 311 for assistance by phone.

 

 

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Food Pantries and Soup Kitchens

You can pick up food packages at a food pantry or get a meal at a soup kitchen.

Use Site Finder to search for a Food Provider. You should call first to confirm their hours before visiting.

Food Benefit Programs

You can get help paying for groceries by enrolling in a food assistance program.

  • SNAP (Food Stamps) helps people with limited income buy food. Benefits are provided on an electronic card that is used like an ATM card and accepted at most grocery stores.
  • Women, Infants, and Children (WIC) provides pregnant women, mothers, and young children with healthy food and support services for prenatal care, breastfeeding, and nutrition.

COVID-19 Pandemic Electronic Benefit Transfer (P-EBT)

As part of the Families First Coronavirus Response Act of 2020, the State Office of Temporary and Disability Assistance (OTDA) will be administering payments of P-EBT food benefits to households with children who would have received free or reduced-price school meals under the National School Lunch Act.

All children receiving free or reduced-price school lunches are eligible to receive P-EBT food benefits for the days their school was closed due to COVID-19. This includes all NYC public school students and many private and Charter school students. The benefit applies regardless of immigration status.

Benefits will first be made available for eligible children living in households that receive SNAP (Food Stamps) or Temporary Assistance (TA). Payments for SNAP or TA will begin in early June 2020. For families that do not receive SNAP or TA, benefits will be issued starting in late June and concluding in early August 2020.

$420 is the maximum amount of P-EBT benefits that one child could receive for the entire March through June period. There is no application needed to apply for benefits.

If your family:

  • Receives SNAP or TA, the benefit for each eligible child will be issued directly to the household’s existing EBT card.
  • Doesn't receive SNAP or TA, but does receive Medicaid, the benefit may be issued to your Medicaid Common Benefit Identification Card (CBIC) or to the CBIC of the oldest child in your household who has been certified for free or reduced-price school lunches.
  • Doesn't receive SNAP or TA, and if you don't already have an active EBT Card, one will be mailed to you so you may access your child/children’s P-EBT food benefits. A card will be issued and mailed in each school-aged child’s name, not a parent’s or guardian’s name.

Learn more about P-EBT food benefits.

For further questions, email OTDA at otda.sm.eisp.PEBT@otda.ny.gov.

Food Delivery

If you are unable to go out and get food yourself, ask a family member, friend, or neighbor if they can pick up Emergency Food for you.

If you don’t have anyone who can get food for you and can’t afford delivery from a restaurant or a grocery store, you may be eligible for GetFoodNYC Emergency Home Food Delivery.

All New Yorkers deserve to celebrate, honor, and memorialize their loved ones who have passed. Even during these difficult times, we must continue to practice social distancing, good hand hygiene, and infection prevention to help slow the spread of COVID-19 and protect others from getting sick.

Funeral Services

  • Funeral services, viewings, and burials are allowed but should be limited to immediate family and as few people as possible.
  • Guests must continue to practice physical distancing, including remaining at least 6 feet apart from others.
  • If you are sick, you must stay home. Many funeral homes are offering live-streaming, video conference, and other remote options for people who cannot attend in person.

Get more funeral and burial guidance.

Remains

There’s no known risk of being in the same room with the body of someone who was confirmed to have COVID-19. However, since much is still unknown about the virus and how it spreads, you shouldn’t touch the body of someone who was confirmed to have COVID-19 or may have had COVID-19.

There are currently no restrictions against or guidelines for embalming, cremating, or burying someone who died as a result of COVID-19.

Funeral Homes

Funeral homes are directed by the Centers for Disease Control and Prevention (CDC) to follow routine prevention and control precautions, including requiring that staff wear personal protective equipment (PPE) and follow disinfection protocols.

To comply with social distancing restrictions, only one funeral can be held at a time.

Financial Assistance

Low-income City residents may be eligible for financial assistance to meet funeral expenses for a low-income New York City resident who passed away. Learn more on the Funeral Financial Assistance page.

Coronavirus Information

You can get information about the coronavirus, including symptoms, prevention, testing, and other health topics on the Coronavirus (COVID-19) Health and Safety page.

Summer Heat

Hot and humid weather during the summer can cause serious illness and in some cases death. Older adults, people with chronic medical or mental health conditions, the socially isolated, and certain other groups are most vulnerable.

You can find ways to beat the heat and cool off this summer by visiting the following pages:

Health Care Providers

If you don’t have a health care provider and need to schedule a primary care appointment, visit the Find a Doctor page for a referral.

Health Insurance

You can learn about free or low-cost public health insurance programs and services on the following pages:

The enrollment period for New Yorkers to enroll in private health insurance coverage has been extended. Learn more about your options and find enrollment assistance on the Health Insurance Application Assistance page.

Health Care Access for Uninsured

If you are not eligible for insurance or can’t afford it, the NYC Care health care access program may be an option for you. Learn more on the NYC Care page.

Mental Health

You can get free, confidential help with mental health or substance abuse issues, including crisis services and treatment referrals for:

  • Drug or alcohol abuse
  • Eating disorders
  • Depression and bipolar disorders
  • Anxiety, phobia, or panic disorders
  • Family difficulties
  • Insomnia
  • Schizophrenia and other psychoses
  • Gambling
  • Anger management

Learn more on the Mental Health Support and NYC Well page.

COVID-19 Hotel Program

The COVID-19 Hotel Program provides temporary housing for people who have or may have COVID-19 and cannot isolate themselves where they live. Learn more on the Coronavirus (COVID-19) Health and Safety page.

Many City services are available to all New Yorkers, regardless of immigration status or ability to pay. You can get information online about available services and resources for immigrant communities during the COVID-19 pandemic.

Visit the Mayor's Office of Immigrant Affairs COVID-19 webpage.

Through the COVID-19 Immigrant Emergency Relief program, a network of community organizations will provide emergency monetary relief to immigrant workers and their families who have lost work due to the COVID-19 pandemic and are excluded from federal COVID-19 relief programs.

You can get assistance if you have questions about immigration or how to access City services during the COVID-19 crisis.

By Email

AskMOIA@cityhall.nyc.gov

By Phone

Call 311 for assistance.

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Job Seeker Assistance

Through Workforce1 Career Centers, you can receive free professional employment and training services that can help you find a job or develop your career. Currently, Workforce1 Career Centers are providing services online and by phone.

To learn more, visit the Workforce1 Career Centers page.

Become a Contact Tracer

NYC Health + Hospitals is hiring contact tracers and contact tracer supervisors. 

Contact tracers conduct COVID-19 case interviews and contact tracing to support the citywide COVID-19 response using a trauma-informed, culturally respectful approach that builds trust and promotes the free sharing of information.

Apply to become a Contact Tracer.

GetFoodNYC Delivery Drivers

Taxi and Limousine Commission (TLC) licensed drivers can sign up to make deliveries for the GetFoodNYC program. Opportunities are available in all five boroughs, but there is no guarantee of preferred placement.

To learn more and sign up, visit the GetFoodNYC Emergency Home Food Delivery page.

City Clerk offices are currently closed and aren’t providing in-person services, but you and your future spouse can now get a marriage license online.

Project Cupid allows couples to schedule and attend a virtual appointment with the City Clerk’s Office, upload required documents for the license, and submit the signed license after completing the marriage ceremony.

Other services like Domestic Partnership registration and the ability to have the City Clerk perform Marriage Ceremonies will be available at a later time.

Learn more at nyc.gov/projectcupid.

Technical Issues

If you're experiencing issues with the website, you can contact the City Clerk online.

Report a problem with a marriage license.

NYCHA Personal Protective Equipment

The City has provided NYCHA staff with 60,000 masks and 10,000 pairs of gloves. Beginning the week of April 27th, the City will be distributing face coverings and gloves to all NYCHA residents. Beginning Wednesday, April 29th, masks and gloves are being mailed to every NYCHA household with the one mask and one pair of gloves for each household member.

Deliveries should be completed by May 8th. Larger packages that cannot fit in mailboxes will be hand-delivered.

Hand sanitizer is being distributed to NYCHA senior buildings and other high need areas starting this week.

Learn about COVID-19 Guidance & Resources for NYCHA Community.

Rent Hardship

NYCHA has simplified its Rent Hardship Policy to make it easier to reduce your rent during the COVID-19 crisis.

If your hours have been cut at work, or if you have lost your job, you can complete an Interim Recertification immediately.

Rent for public housing residents will always be 30 percent of the household income. If you have no income at this time, your rent will be zero.

Learn about NYCHA's COVID-19 rent hardship policy.

Apply

You can apply online, by phone, or by mail.

Online

Visit the NYCHA SelfService Portal.

By Phone

You can call NYCHA’s Customer Contact Center (CCC) (select menu option "5" when prompted).

  • Agency: New York City Housing Authority
  • Division: Maintenance Hotline
  • Phone Number: (718) 707-7771
  • Business Hours: 24 hours, 7 days a week
  • Staff is available at all times to handle emergencies and schedule routine maintenance repairs for Mon - Fri: 6:00 AM - midnight. Automated assistance is also available in Mandarin, Russian, and Spanish.

By Mail

Call your Property Management Office to have a paper application mailed to you.

The Pet Hotline helps with questions and concerns about keeping pets during the COVID-19 crisis. It also connects callers to pet-relief resources such as subsidized emergency veterinary care and food and supply distribution services.

For information about transmission and how to keep you and your pets safe, go to the Coronavirus (COVID-19) Health and Safety page.

  • Agency: NYC Emergency Management
  • Division: COVID-19 Pet Helpline
  • Phone Number: (877) 204-8821
  • Business Hours: Daily: 8 AM - 8 PM
  • Staff is available during business hours. Leave a message after hours and you'll get a call back.

Property Tax

The Property Tax and Interest Deferral (PT AID) program helps homeowners who are experiencing hardship defer payments for past and future property taxes.

Learn how to apply on the Property Tax Payment Deferral page.

Mortgages

The Department of Financial Services (DFS) issued an emergency regulation requiring that New York State regulated financial institutions provide residential mortgage forbearance on property located in New York. This will be for a period of 90 days and applies to any individual residing in New York who can demonstrate financial hardship as a result of the COVID-19 pandemic.

Read more about the Emergency Regulation.

If you are concerned about foreclosure, visit the Foreclosure Prevention page for information about financial and legal counseling.

Paying Rent

Currently, there is no rent suspension in effect. Your landlord can still collect rent as scheduled, and if you can pay your rent, you should continue to do so.

On May 7, the Governor announced a ban on late fees and missed payments fees during the eviction moratorium period, extended through August 20. Renters facing COVID-related hardship are allowed to use their security deposit as payment and repay the deposit over time.

If you need help paying rent, you may be eligible for financial assistance. To learn how to apply for a one-time emergency grant, visit the One Shot Deal page. If you need ongoing financial support, learn about applying for cash assistance on the Public Assistance or Welfare page.

COVID Rent Relief Program

Governor Cuomo's COVID Rent Relief Program is for residents of New York State. The COVID Rent Relief Program will provide eligible households with a one-time rental subsidy that will be sent directly to the household’s landlord. Applicants will not need to repay this assistance. (Tenants who receive a Section 8 Housing Choice Voucher or who reside in NYCHA public housing and their rent cannot be more than 30% of their income would not be eligible under the statute.*)

*For households that receive Section 8 vouchers: If their rent burden exceeds 30% of their income, and they have lost income in this period, the household should request an adjustment to their rental payment standard. Households can contact their voucher administrator to request an Interim Recertification. If you have a NYCHA Section 8 voucher, go to the NYCHA Public Housing and NYCHA Section 8 page. If you have an HPD Section 8 voucher or Housing Choice Voucher, go to the HPD Section 8 page.

To qualify for COVID Rent Relief Assistance, applicants must meet all of the following eligibility rules:

  1. Have a primary residence in New York State.
     
  2. Before March 1, 2020 and when a resident applies, their household income must be below 80% of the area median income for their county and household size. 
    Find your county’s area median income, based on household size.
    Example: In Clinton County, the area median family income is $76,800. If you are a family of four, and your household income is below $58,950, your household would meet this criteria.
     
  3. Before March 1, 2020 and at the time of application, your household must pay more than 30% of your gross monthly income for rent.
    Example: Your monthly household income is $2,000. Thirty percent of your monthly household income would be $600, but you pay $700 a month in rent. Your household would meet this criteria.
     
  4. You lost income during the COVID-19 crisis during the period of April 1, 2020 to July 31, 2020.
    Example: If you are paid hourly and have had your hours reduced since April 1, 2020, or have lost employment, you would meet these criteria.

The rental assistance payment will cover the difference between the household’s rent burden on March 1, 2020 and the increase in rent burden for the months the households is applying for assistance. Households can apply for up to four months in rental assistance.

Applications for the COVID Rent Relief Program, administered by New York State Homes and Community Renewal (HCR) opened on July 16th, and applications must be submitted online or by mail by July 30th.

Online

PLEASE NOTE - Internet Explorer is NOT Supported.

Learn more and apply.

By Phone

You can get assistance with your application by phone.

Questions before you file

Customers who have questions about their eligibility or need guidance on how to apply can contact the Tenant Helpline.

Call 311 for assistance.

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Questions after you file

If you have ready filed and need further assistance, can contact the New York State HCR Call Center.

  • Agency: New York State Homes and Community Renewal
  • Division: Rent Relief Program
  • Phone Number: (833) 499-0318
  • Business Hours:

Evictions

All pending eviction orders are suspended until further notice, as ordered by Chief Administrative Judge Marks.  No tenant may be evicted until there is a change to the court order.  Under new state legislation, if you have experienced a financial hardship any time between March 7, 2020 and the date that all COVID-related safety restrictions are lifted in the region, you may not be evicted for failing to pay rent first owed during that period.

Your landlord can still collect rent as scheduled, and if you can pay your rent, you should continue to do so. If you need help paying rent, go to the Public Assistance or Welfare page.

To learn about the latest updates to this information, you can contact the City’s Tenant Helpline. The Mayor's Office to Protect Tenants (MOPT) is available to assist you with questions about your tenancy and connect you with free legal assistance through HRA’s Office of Civil Justice through the City’s Office of Civil Justice via the Tenant Helpline below.

If you are in an immediate housing crisis or need eviction prevention services, visit the Eviction Prevention and HomeBase page.

Housing Court

New York City Housing Court is open for emergency cases permitted by the court, including if you are locked out of your home without a court order, if you need emergency repairs, or if you need critical services like heat or hot water.

You can start an emergency case electronically or over the phone and you can appear in without coming to a court building. Learn more on the Housing Court for Tenants and Landlords page.

Most other matters, including regular appearances in housing court, will be rescheduled by the court and parties will be notified by postcard. You can get more information online or by phone.

Online

Learn more about Housing Court operations during the outbreak.

By Phone

  • Agency: New York Courts
  • Division: New York Courts Coronavirus Hotline
  • Phone Number: (833) 503-0447
  • Business Hours: Monday - Friday: 9 AM - 5 PM

Free legal assistance is available through the Human Resources Administration’s Office of Civil Justice to New York City residential renters with questions or issues related to their housing.

During the COVID-19 emergency, free legal assistance is available to New York City residential renters through the City’s Office of Civil Justice via the Tenant Helpline below.

Discrimination

Your landlord cannot harass or discriminate against you, kick you out, or ask you to leave your apartment because of fears or stigma around COVID-19, including harassment or discrimination on the basis of actual or perceived race, national origin, disability, or other protected classes.

If this is happening to you, you can report it to the NYC Commission on Human Rights. Learn more on the Discrimination page.

During the COVID-19 emergency, free legal assistance is available to New York City residential renters through the City’s Office of Civil Justice via the Tenant Helpline below.

Tenant Helpline

Residential Tenants

If you have questions about your residential tenancy or are experiencing tenant harassment, the Mayor's Office to Protect Tenants’ (MOPT) Tenant Helpline can provide information, help with benefits, and access to free legal advice.

View tenant protection fact sheet.

It is illegal for building owners to force tenants to leave their apartments or surrender their rights. If you are a tenant in an apartment in New York City who is being harassed by your landlord, you can get information and help.

The harassment of tenants can include:

  • Not offering leases or lease renewals.
  • Repeatedly trying to pay you to move out (aka buyouts: rent-regulated tenants can reject buyout offers and continue to live in their home. If you are offered a buyout, there are certain rules that the property owner has to follow when making the offer.)
  • Unjustified eviction notices or illegal lockouts.
  • Threats and intimidation, such as late-night phone calls.
  • Overcharging for a rent-regulated apartment.

You can contact MOPT’s Tenant Helpline online or by phone.

Online

Contact the Mayor's Office to Protect Tenants.

By Phone

Call 311 for assistance.

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Commercial Tenants

If your business needs help with a commercial lease issue, you may be eligible for free legal services. Learn more on the Commercial Lease Assistance page.

Volunteer

Health Care Volunteers

The City of New York is no longer accepting new clinical surge staffing requests at this time.

Learn about the New York City Medical Reserve Corps.

Get the New York City Medical Reserve Corps registration guide.

Non-Healthcare Volunteers

The City of New York's Volunteer Coordination Task Force is working to support community organizations serving those impacted by COVID-19. If your organization is in need of volunteer support to deliver critical services, complete the New York Cares Community Partner Project Intake Form.

Sign up to support COVID-19 relief efforts.

Learn more about the Volunteer Coordination Task Force.

Donate or Partner

Donate Money

The Mayor’s Fund to Advance New York City has set up the COVID-19 Emergency Relief Fund to support health care workers, local businesses, displaced hourly workers, families, youth, and vulnerable New Yorkers.

You learn how to donate money to the Mayor’s Fund on the Donate to New York City page. 

Share Space

Registering community spaces is one way you can help support communities during this time. The NYC Share Your Space Survey is critical to helping the City of New York prepare for emergencies and outreach to all of the City's communities.

Visit the Share Your Space Survey to register your space.

Supply or Make Supplies

The City of New York is seeking businesses with the ability to quickly source and/or make medical supplies, including ventilators, face shields, gowns, and masks, test kits, and other products needed to support the City’s COVID-19 response. 

You can get posters, flyers, and palm cards on COVID-19 safety from the Department of Health and Mental Hygiene.

You can get free copies of these materials by mail or you can download them online.

Topics include the following:

Restaurants

  • Cover Your Cough Poster
  • COVID-19: Information for Indoor Dining Customers Poster
  • COVID-19: Prevent the Spread Poster for Restaurants
  • COVID-19: Storing and Discarding Personal Protective Equipment Poster
  • Face Covering Required Poster

Offices

  • COVID-19: NYC Means Business: Reopen and Stay Safe at Work Flyer
  • Elevator Guidelines Poster
  • Face Covering Required Poster
  • Hand Hygiene Poster
  • Meeting Guidelines Poster
  • Occupancy Limit Poster
  • One-Way Stairs - Downstairs Poster
  • One-Way Stairs - Upstairs Poster
  • Pantry Guidelines Poster
  • Restroom Guidelines Poster
  • Self-Screening Required Poster

Other Posters and Flyers

  • Attention New Yorkers: Keep Doing Your Part Poster
  • COVID-19 Hotel Program Flyer
  • COVID-19: Prevent the Spread Palm Card
  • COVID-19: Prevent the Spread Poster
  • COVID-19: Social Distance Poster
  • COVID-19: Social Distance Poster for Grocery Stores
  • COVID-19: Socialize Responsibly: It's Up to You New York Poster
  • Get the Care You Need During COVID-19 Poster
  • Traveling During COVID-19
  • Traveling During COVID-19 Flyer
  • Wash Your Hands Poster for Adults

Online

Get free copies of materials.

By Phone

PERF Test 001

PERF Test 002

Status

If you requested a Department of Health and Mental Hygiene publication over 2 weeks ago and have not received it, you can check the status. If you ordered it more recently, allow time for delivery and call back after 2 weeks if you still haven't received it.

Cancel Order

If your order has been placed, it likely already shipped. You can return unwanted copies at no cost to you by writing "Return to Sender" on the package and putting it in the mail.

Update Order

  • To order additional items, you must place another order.
  • To update a current order, be sure to include tracking order number.
  • To update address, email, and organizational information you can email your requests to dohmhliterature@health.nyc.gov.

Out of Stock

If the publication you are looking for is currently out of stock, you can get assistance by phone.

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