The City is providing free air conditioners to low-income seniors who pre-qualify based on their enrollment in City benefits programs.

These seniors will be identified by the New York City Housing Authority (NYCHA), the Department for the Aging (DFTA), the Human Resources Administration (HRA), and the Department of Housing Preservation and Development (HPD).


If you are eligible, a City case manager will reach out to you directly.

You may be eligible if you:

  • Are 60 years or older, and
  • Do not already have an air conditioner, and
  • Already participate in one or more City benefit programs

If you missed a call from the GetCool Air Conditioner Program you can contact the NYCHA Customer Contact Center for further assistance.

  • Agency: New York City Housing Authority
  • Division: Maintenance Hotline
  • Phone Number: (718) 707-7771
  • Business Hours: 24 hours, 7 days a week
  • Staff is available at all times to handle emergencies and schedule routine maintenance repairs for Mon - Fri: 6:00 AM - midnight. Automated assistance is also available in Mandarin, Russian, and Spanish.

You can get help if you have a question or complaint about the GetCool Program, including installation of an air conditioner.

Call 311 for assistance.

  Was this information helpful?   Yes    No