NYC311 can provide you access to non-emergency City services and information about City government programs. NYC311 can help with a broad range of services, including things like homeless person assistance, pothole repair, or help understanding a property tax bill.

Contact us to learn about City services or to file Service Requests. You can connect with NYC311 24 hours a day, 7 days a week, and 365 days a year.

NYC311 is for non-emergency City services. Call 911 for emergencies, such as crimes in progress or hazardous conditions, that require immediate response by the Police, Fire Department, or Emergency Medical Services (EMS). With the help of interpreters, 911 can also provide service in Spanish.

With the help of a translation service, the NYC311 call center offers service in more than 175 languages, including Spanish.

To get help from 311 in Spanish:

• Inside NYC: Dial 311
• Outside NYC, including internationally: Dial +1-212-639-9675

When you call 311, your call will be answered by an automated system in English. About 30 seconds into the recording, you have the option to choose your language. Spanish is option number 3.

The NYC311 Representative that answers your call will conference in an interpreter to help with the conversation.

NYC311’s website translation services are provided by Google Translate. Using this tool, NYC311’s website can be translated into more than 100 languages, including Spanish. 

The translation tool can be accessed in the upper right-hand corner of each page, just look for the translation icon:

After clicking the icon, just choose [Insert English Term] from the list.

For a complete overview of the services NYC311 offers online, visit our NYC Resources page.