web
You’re offline. This is a read only version of the page.
close

Need something else?

Some student loan borrowers have reported receiving fraudulent calls or messages. The callers or messages make false claims about loan forgiveness or offer help for a fee.

If you’ve received a fraudulent message or if you believe you’ve been scammed, you can report it.

If you have a loan through the federal government, you can report scams to the U.S. Department of Education.

Online

Submit a complaint.

By Phone

  • Agency: United States Department of Education
  • Division: Federal Student Aid Information Center
  • Phone Number: (800) 433-3243
  • Business Hours: Monday - Friday: 8 AM - 10 PM; Saturday: 11 AM - 5 PM

If you have a loan made by a private lender, such as a bank or credit union, report scams to the Federal Trade Commission.

Online

Submit a complaint.

By Phone

  • Agency: Federal Trade Commission
  • Division: Consumer Response Hotline
  • Phone Number: (877) 382-4357
  • Business Hours: Monday - Friday: 9 AM - 5 PM
  • Staff is available through the automated phone system during business hours.

 Was this information helpful?   Yes    No