Homeowners

Learn about a notice telling property owners to repair water pipes because a leak was detected.

Learn about the City and State agency charges, fees, and fines that appear on your property tax bill.

Apply for an air conditioner for someone with a medical condition.

Report animal odor from a residence.

Learn about the rules for commercial and residential barbecuing, find a place to barbecue in a park, or report barbecuing where it is not allowed.

Report bed bugs.

Learn about preventing and getting rid of bed bugs safely, including how to comply with a NYC Health Commissioner's Order.

Make a complaint about bees or wasps.

Apply to install a bike rack on a sidewalk, or request installation of a bike rack on public property.

Report a vehicle that is blocking your driveway.

Get the Borough Block Lot (BBL) or parcel number for a specific address.

Learn about broadcast television channel rescan.

Learn about damaged sewer service line repair.

Report building construction that is noisy, unsafe, done after hours, or done without a permit.

Report a problem with a cable TV, phone, or internet provider.

Report carbon monoxide emission or poisoning. Learn about carbon monoxide detector requirements.

Find a certified asbestos investigator.

Report an unusable chained bike or a bike chained to a tree on the street or in a park.

Report chemical odors or chemicals that are abandoned or not stored safely.

Report a spill of chemicals or other hazardous material onto a roadway, sidewalk, or indoors.

Pay, dispute, or get help with a ticket issued by the City for violating quality of life laws, health code, or other rules.

Pay New York City bills and fees online.

Apply for property tax benefits for members of the clergy.

Report a commercial vehicle parked in a residential driveway or lot.

Apply for or renew an abatement to reduce property taxes for co-op and condo units.

Report a problem with a co-op or condo apartment.

Apply for property tax benefits for people who have a disability because of a crime.

Report a curb that is damaged, painted, or illegally cut for a driveway.

Report a dead animal or an unusual cluster of dead birds. Request the removal of dead deer from residential private property.

Request the removal of a standing dead tree.

Request relief from debts owed to the Department of Finance if you are a member of the military.

Find places to pay parking tickets, camera violations, and property taxes and get related services.

Attend an event to apply for or renew Rent Freeze and property tax benefits or get help with property tax value and the lien sale.

Apply for property tax benefits for people with disabilities.

Renew the Disabled Homeowners' Exemption.

Report a problem with water, odor, taste, discolor, and illness caused by drinking water. Learn about water quality and building water tank inspections.

Report the sale of illegal drugs.

Report illegal drug use.

Report a smell directly outside a dry cleaning business or coming into a nearby residential building or business.

Report dust from roadwork, construction, demolition, renovation, or another source.

Request to start, stop, or reconnect electric service. Get billing or meter information.

Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.

Learn about flood zone designations for specific properties.

Learn about how to use floor finishing products safely.

Request housing and legal counseling if you're a homeowner concerned about foreclosure.

Report any gas-related emergency or dangerous condition.

Request to start, stop, or reconnect gas service. Get billing or meter information.

Learn about reducing health hazards at home.

Get help with HEAP, paying for heat, utilities, and boiler repairs for low-income households and public assistance recipients.

Report a home heating oil business that imposes illegal credit terms, issues an improper contract or receipt, or shortchanges the amount of oil dispensed.

Make a complaint about a home improvement contractor working on residential property.

Find out if a contractor is licensed by the Department of Consumer Affairs.

Get consumer information about working with home improvement contractors.

Learn what kind of building construction projects and alterations require permits.

Learn about becoming a New York City homeowner.

Learn about a program to make water and sewer bills more affordable for low-income homeowners.

Learn about home repair grant and loan programs.

Learn about home renovations, violations, permits, and more.

Learn about recent laws, rules, and programs that may affect residential property.

Learn about residential buildings that are offered for sale to the public by the Department of Housing and Urban Development.

Get long-term property tax relief for property damaged by Hurricane Sandy.

Learn about Hurricane Sandy Recovery programs and requirements.

Report illegal dumping.

Learn about the In Rem Foreclosure process for property.

Make a complaint about a health, car, home, life, or property insurance company.

Report a problem with an online business or online service that wasn't delivered.

Apply for a permit to install a planter larger than 2 feet by 2 feet.

Get a kit to test drinking water for high levels of lead and tips to reduce lead exposure.

Learn about the lead law and get a copy of the Childhood Lead Prevention Act.

Report lead paint, peeling paint, or lead dust due to construction. The City will send an inspector where applicable.

Learn about financial assistance to make lead paint repairs.

Learn about lead poisoning, lead poisoning prevention, and lead paint repair.

Learn about tax liens placed on properties for unpaid property taxes, water and sewer bills, and other charges and how to avoid the lien sale.

Report bright lights from a parking lot shining into an apartment or building.

Make a complaint about a person who repairs, installs, services, or inspects locks and similar devices.

Learn about the health effects of being exposed to mold.

Report mold in an apartment, public place, or abandoned building.

Learn about a program providing interest-free, deferred repayment loans to homeowners at risk of foreclosure.

Report a problem with a mortgage or loan company.

Learn about loans for moderate or substantial rehabilitation of multifamily (3 units or larger) rental buildings.

The City does not accept complaints about body or cooking odor from a residence.

Request a free deck and porch inspection for a property owner.

Request a free retaining wall inspection for a property owner.

Report a noisy neighbor.

Learn about how to volunteer to work on protecting, restoring and expanding New York City's green spaces.

Report an oil spill on a street or in a facility, apartment building, or private home.

Learn about controlling rats, mice, and bugs and pest control training for the public and professionals.

Report someone using a pesticide without warning occupants or neighbors in advance.

Report mice, bed bugs, fleas, flies, or roaches in an apartment or in a public area of a residential building.

Report a problem with phone service, billing, or provider.

Get information or make a complaint about United States Postal Service products and services.

Report a power outage or blackout, or file a claim to be reimbursed for food spoiled during a power outage.

Search for or get copies of property ownership records, such as deeds and mortgages.

Report deed fraud or learn how to prevent it.

Request to combine or divide a lot or to amend a condo declaration.

Challenge the City's assessment of your property's market value on your Notice of Property Value (NOPV).

Request a correction of the property or vacant land data on your Notice of Property Value (NOPV).

Learn about property tax exemptions, abatements, and credits for homeowners, including eligibility and types of benefit programs.

Learn about property tax bills and get copies and account information.

Get help with a property tax bill problem.

Appeal the denial, removal, or reduction of a property tax exemption.

Get help with SCHE, DHE, STAR, Veterans, Clergy, and Crime Victim homeowner exemptions.

Learn about real estate tax exemptions for City, State, Federal, and foreign government-owned properties in New York City.

Pay a property tax bill.

Get help with a property tax payment problem.

Request an agreement to defer property tax and interest payments for homeowners experiencing hardship.

Request an agreement to pay property tax debt in installments.

Learn about a property's values, tax class, exemptions, and descriptions.

Appeal the assessed value, tax class, or exemption listed on your Notice of Property Value (NOPV).

Report a problem with a phone, gas, heat, or electric company.

Learn how to humanely keep raccoons off your property.

Report rats, mice, and conditions that might attract them.

Learn how to file the Real Property Income and Expense Statement for income-producing properties, including utilities.

Learn about or get help filing the Real Property Transfer Tax.

Learn about materials that must be recycled and how to place them out for collection. Get signs, stickers and flyers that promote recycling.

Learn about benefits for owners and developers who build or improve residential units or properties.

Learn about sprinkler and standpipe system testing.

Make a complaint about a satellite television provider.

Apply for the STAR property tax exemption or income tax credit.

Get a free and confidential security survey for a home or business.

Apply for property tax benefits for homeowners 65 and older.

Renew the Senior Citizen Homeowners' Exemption.

Learn about the requirements for cleaning a septic tank.

Report a sewage leak or odor in a residential or commercial building.

Report water or sewage coming out a toilet, sink drain, or bathtub drain as a result of heavy rainfall or flooding.

Learn how to clean a home after a flood or sewage overflow.

Learn about sidewalk cleaning rules for commercial and residential property. Request a commercial enforcement routing sticker.

Learn about installing a new sidewalk in locations where sidewalks have never been built.

Request an agreement to pay in installments for sidewalk repairs made by the Department of Transportation.

Resolve a sidewalk violation, request an inspection, or learn about repairs.

Learn about or get help with creating a voluntary smoke-free housing rule.

Report smoking, a building owner failing to disclose a residential building smoking policy, or an unattended cigarette vending machine.

Learn about snow shoveling assistance for property owners.

Get help with reducing unwanted mail.

Learn about annual registration for property owners of ground floor or second floor commercial spaces.

Get help if you've been unable to resolve a tax or rent freeze issue with the Department of Finance through the normal process.

Report someone placing trash in front of another location or with another person's trash.

Report trash or recycling stored or put out incorrectly.

Learn how to clean up a trauma scene.

Learn how to maintain City tree beds and keep them safe.

Request a new tree on a City street in any of the five boroughs. Report a problem with the location or condition of a newly planted tree.

Learn about tree pruning or request pruning of a City tree.

Learn about City tree stump removals.

Apply for a permit to add, prune, decorate, or remove a curbside tree at the property owner's expense.

Learn about free repair for qualifying City sidewalks that are severely damaged by curbside tree roots. Request a sidewalk tree consultation.

Report trespassing, which is entering someone's property without permission.

Report a contractor working without a license.

Report an individual distributing flyers or posting signs on public or private property, including vehicles and construction sites.

Learn about the invoice a lot owner gets when the Department of Sanitation cleans a lot.

Report people in a building with a vacate order.

Report a vehicle stored on residential property or in a vacant lot.

Report inadequate ventilation inside a building or a ventilation or exhaust system that is illegal, installed improperly, or has an odor.

Learn about or get help with Verizon Telephone, Internet, and Cable Service.

Apply for or get help with the Veterans Property Tax Exemption.

Report the use of too much water.

Learn about water and sewer bills.

Fight a water or sewer charge.

Pay a water and sewer bill.

Learn about lien sales of water and sewer debt.

Learn about water and sewer bill rate increases.

Learn how property owners can cover future costs to repair service lines.

Learn about water hardness.

Report water leaking into an apartment, public area of a residential building, or basement. Learn how to prevent leaks.

Learn about water meters and automated meter reading (AMR) devices.

Report a water meter that is broken, leaking, frozen, missing, or stolen.

Report no water, water pressure, or temperature problems.

Get items to help you conserve water at home.

Learn about having water service turned on or off for a residential or commercial property.

Get a list of scheduled water main shutdowns and water disruptions.

Learn about window guards and preventing window falls.